Korean Air customer support Arrange: Deliver luggage on time
1. Provide the fare that is lowest available
We provide the fare that is lowest open to you when it comes to date, trip, and class of solution you request through our web site (koreanair Open in brand brand new screen ), on our telephone booking system, at airport solution counters, as well as admission workplaces within the town. Upon demand, our representatives will determine itineraries that are alternative your travel routine is versatile.
2. Inform customers of delays, cancellations, and diversions as needed by 14 CFR Code of federal laws В§ 259.8
Whenever a modification of the status of the journey occurs (in other words., a wait of half an hour or maybe more into the operation that is planned of journey, a termination of a journey, or even a diversion), we are going to quickly offer information regarding the alteration within half an hour directly after we become conscious of such an alteration, as needed under 14 CFR Code of federal Regulations 259.8(a). We shall make all about such modifications available via our telephone that is toll-free number), via our U.S. site, VRFuckDolls koreanair Open in brand brand new screen (within the Flight Status Menu), during the gate area ( for a trip at a U.S. airport), and via any journey status membership solution we offer that delivers notification to passengers (to your level we offer such solution). We offer, through our gate agents and trip teams, prompt updates regarding the status and results in of delayed, terminated, or diverted routes. We’ve set up flight monitoring technology that may enhance our capacity to monitor delays and diversions; in addition it may help us relay information more entirely. We will contact you about cancellations if the event is created proven to us utilising the email address in your booking.
3. Deliver luggage on time
It’s our intention to supply your baggage on time. Nonetheless, in case this doesn’t take place, we will make an effort to get back your misplaced luggage within a day. Alert a Korean Air worker in the airport if you cannot find your luggage. To test the progress of the case search, phone the local workplace where you made your report or head to during the airport menu on our site. We are going to make an effort to contact owners of unclaimed luggage when a true title and address or even a phone quantity can be obtained. We utilize scanning technology to spot the place of most unclaimed luggage which assists us to quickly reunite you together with your home. Bags which are unclaimed after a week are delivered to our head office in Incheon, where efforts that are continued meant to find case owners.
4. Penalty won’t be applied if you cancel booking and demand reimbursement within a specific duration after purchase.
For the reservation this is certainly scheduled and ticketed through Korean Air ticketing office, Korean Air provider center (800-438-5000), or Korean Air website (koreanair Open in new screen ) 1 week or maybe more ahead of the very first departure date of one’s schedule, you will definitely be given a reimbursement for the admission without penalty in the event that you cancel the booking and demand the reimbursement in 24 hours or less of purchase.
5. Offer ticket that is prompt
We are going to issue refunds for eligible domestic and worldwide seats within seven company times for bank card purchase, and twenty company times for acquisitions produced by money or check. Demands for refunds could be submitted to Korean Air ticketing office, Korean Air provider center (800-438-5000) or your travel representative. All about this ongoing solution are found on our internet site within the customer care menu.
6. Correctly take care of people with disabilities as well as other unique requirements, including tarmac delays
- Passengers with Disabilities along with Other needs that are special
Accommodating the unique requirements of people with disabilities is just a main concern for Korean Air. A variety of special services upon request, we offer such passengers
- Transportation to, from, and between gates, either by wheelchair or, in many places, electric cart.
- Boarding help.
- Whilst in the airport as well as on the air air plane, assist with people with visual, auditory, intellectual, or flexibility impairments.
To guarantee the good quality among these solutions and protection of consumer legal rights, we designate Complaint Resolution Officials (CROs) in most airports who will be accountable for ensuring solutions provided to your clients with disabilities are precisely implemented.
We offer unaccompanied passenger solution for kids many years 5 through 11 that will be traveling alone. The service that is same be supplied to kiddies many years 12 through 16 that will be traveling alone. (charges make an application for unaccompanied minor solution.) Informative data on this ongoing solution are found on our internet site when you look at the Travel provider menu.
7. Meet customers’ crucial requirements during long tarmac delays
We shall offer information about the status of the journey if you have an extreme wait after you have got boarded or following the air plane has landed. If security and safety conditions enable, we will also give your crucial requirements such as for instance meals, portable water, operable lavatory facilities, and use of treatment that is medical. To get more information, see Korean Air’s Contingency Plans for Tarmac Delays.
8. Treat passengers fairly and regularly within the full situation of oversales
Sporadically, we might never be in a position to give you a chair for a particular journey also if you own a ticket and look in on time. This might be called an oversale, and it also does occur in the event that true quantity of clients whom sign in (willing to board) surpasses the amount of available seats.
In the event that you voluntarily offer your chair, we offer settlement and transport on an alternative journey. A notice which describes the responsibilities in addition to settlement in a sum decided by Korean Air are going to be provided to you. If you should be involuntarily denied boarding, we offer payment and transport on an alternative journey. A notice which describes the responsibilities as well as the payment in a sum based on Korean Air may be directed at you.
The policies and procedures that individuals follow be certain to get fair and treatment that is consistent such oversales happen.
9. Disclose travel itinerary as well as other policies that affect your travel
We will give you your travel itinerary and complete information regarding policies and procedures that affect your travel:
Offer flyer that is frequent
Essential guidelines, limitations, and redemption information can be found on our internet site in Skypass menu. In addition, these are typically provided upon enrollment and offered in up-date notices provided to Skypass people.
Offer aircraft setup
Aircraft setup, chair width, and pitch ranges can be obtained on our internet site in About Us menu. In addition, you’ll be able to search for the information through our booking and airport agents.
Offer essential terms including termination policies
Information terms that are concerning conditions are available on our site with regards to utilize and General conditions of carriage menus.
10. Alert customers in a manner that is timely of in itineraries
We’re going to alert in a prompt method of modifications in your journey if you have a big change in order not to ever influence your itineraries. We shall contact you in regards to the aircraft or perhaps the routine modifications once the occasion is well known, utilizing the email address you offer us in your booking
11. Ensure responsiveness to client complaints
We shall acknowledge receipt of written consumer complaints within thirty days of receipt and can deliver a substantive reaction within 60 times of receiving the issue. Please send us your remark or grievance to your address that is following.
- Mail : 260, Haneul-gil, Gangseo-gu, Seoul, Southern Korea Korean Air Customer, 07505
- E mail us start in new screen on our internet site
12. Provide services to mitigate passenger inconveniences caused by cancellations and misconnections
If your termination does occur, we shall make an effort to contact you with all the email address you offer in your booking so that you can relieve any inconvenience you could experience. In addition, we work to verify you regarding the flight that is next run that has seats obtainable in the exact same course of solution whenever rebooking is essential. We provide hotel rooms at Korean Air contracted facilities, predicated on supply, if you’re expected to stay instantaneously while from your house or location because of a wait, misconnection, or termination within Korean Air’s control.